Refunds & Returns
1. Introduction
At Vendenix.com, we want you to be satisfied with your purchase. If you are not completely happy with your order, you may request a return or refund under the conditions outlined below.
Vendenix.com is operated by:
Devhanshub LLC
30 N Gould St #45217
Sheridan, WY 82801
United States
For return or refund requests, please contact:
Email: devhanshub@gmail.com
2. Return Eligibility (15 Days)
Customers may request a return within 15 days of receiving the item.
To be eligible for a return:
- The item must be unused and in the same condition as received
- The item must be in the original packaging
- Proof of purchase or order number must be provided
Returns requested after 15 days of delivery may not be accepted.
3. Non-Returnable Items
Certain items cannot be returned, including:
- Gift cards
- Downloadable or digital products
- Personal care items (for hygiene reasons)
- Items marked as final sale
4. Damaged, Defective, or Incorrect Items
If you receive a product that is:
- Damaged
- Defective
- Incorrect
Please contact us within 48 hours of delivery with:
- Your order number
- Photos of the product
- Photos of the packaging
We will review the case and provide a replacement, refund, or store credit if applicable.
5. Return Process
To start a return:
- Email devhanshub@gmail.com
- Include:
- Your order number
- Reason for return
- Photos if the item is damaged
Once your return request is approved, we will provide instructions for returning the item.
Do not send items back without contacting us first.
6. Return Shipping
Customers are responsible for return shipping costs, unless the item received was:
- Damaged
- Defective
- Incorrect
Shipping fees are non-refundable.
7. Refunds
Once we receive and inspect the returned item:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be processed to your original payment method
Refunds typically take 5–10 business days depending on your bank or payment provider.
8. Late or Missing Refunds
If you have not received your refund:
- Check your bank account again
- Contact your credit card company
- Contact your bank
If you still have not received your refund, please contact us at devhanshub@gmail.com.
9. Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this period, the order may already be processed or shipped and cannot be cancelled.
10. Contact Us
If you have questions about our Refund & Return Policy, please contact:
Devhanshub LLC
30 N Gould St #45217
Sheridan, WY 82801
United States
Email: devhanshub@gmail.com